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What should the customer know about your pricing (e.g., discounts, fees)?
When it come to trouble shooting I have an hourly rate, when it comes to installing new products I have a flat rate.
What is your typical process for working with a new customer?
I like to interact with the customer that way we have common goal about the project, that way we can exchange thoughts and ideas. Once we can conclude common ground we can talk about the cost of the job.
What education and/or training do you have that relates to your work?
I attended a 4 year Apprenticeship Program call I.E.C (Independent Electrical Contractors) and working at the same time to get experience in the field. Now I am a Master Electrician.
How did you get started doing this type of work?
I always enjoyed working with my hands and also enjoy problem solving when it comes to electricity.
What types of customers have you worked with?
I have worked with Residential, & Commercial, Customers.
Describe a recent project you are fond of. How long did it take?
A customer had recently lost power to half of her house, then the power would return suddenly. I had to really think hard and come up with a solutions to discover the problem because this could of burn her house down. First I climbed up in the attic to inspect the wiring, she told me she recently had raccoons living up in the attic. I found no damage to the wire. Second, I inspect the Panel and notice there was no Main Breaker, third I located the Main Disconnect and notice the terminals were black and I knew I was getting close to the problem. Finally I inspected the Service Drop and notice the insulation was melted, because the two lines where touching on a windy day. I thought I was going to lose the rest of my hair and happy that I was able to discover the problem and everything took 2 hours.
What advice would you give a customer looking to hire a provider in your area of work?
Don’t just trust any contractor just because you want to save a buck make sure they have a contractor license through the Texas Department of Licensing and Regulation and ask them to show you their insurance. You do not want some handyman getting injured in your home or business and you having to pay for injuries or possibly facing a law suit.
What questions should customers think through before talking to professionals about their project?
Even though a contractor submits a quote that he has not seen,which you find it a bargan, that quote can end up costing more or less money than you anticipated.